BUSINESS MANAGEMENT
roof, which is designed to last around 20 
years with proper maintenance. This singular 
focus allows the estimator to build long-term 
relationships, positioning them as the trusted 
advisor for everything related to keeping a 
building dry and functioning as intended. Over 
time, this individual becomes the go-to source 
for the client’s maintenance needs, providing 
guidance on preventive measures and helping 
the customer navigate the complexities of roof 
care. This trusted advisor role not only adds 
value to the client but also fosters loyalty and 
repeat business.
Streamlining Processes and Enhancing 
Departmental Growth
The addition of a dedicated estimator doesn’t just 
benefit the bidding process—it streamlines the 
entire workflow of the repair and maintenance 
department. Estimators who specialize in service 
work can work closely with service managers, 
technicians, and other team members to ensure 
that every aspect of a job is accurately reflected 
in the bid. This collaboration leads to smoother 
project execution, fewer surprises, and ultimately, 
more satisfied customers.
A peer group participant shared a success story: 
“Our service department was often at odds with 
the estimators because the bids would miss 
critical details that only the service team knew. 
When we hired an estimator who focused solely 
on service work, the collaboration between the 
teams improved dramatically. Now, bids are 
more realistic, technicians are prepared, and our 
project turnaround time has improved. This role 
has been crucial in supporting our department’s 
growth and success.”
Supporting Overall Profitability and Growth
By dedicating an estimator to service work, 
companies can free up other roles to focus on their 
core responsibilities, whether that’s executing the 
work, managing client relationships, or pursuing 
new business opportunities. This specialization 
not only drives efficiency but also contributes to 
the overall profitability and growth of the service 
department.
“Our dedicated service estimator allowed our 
sales team to stop juggling estimates and instead 
focus on building relationships and pursuing 
new clients. It’s made a huge difference in how 
we operate and how quickly we can respond to 
service requests,” said a peer group member. 
“Our service department’s revenue has grown 
significantly since making this change.”
Conclusion
The role of a dedicated estimator for service work 
is more than just a convenience—it’s a strategic 
asset that can transform the efficiency, accuracy, 
and profitability of a repair and maintenance 
department. By focusing exclusively on service 
bids, these estimators bring specialized 
knowledge and a tailored approach that benefits 
both the company and its clients. For service 
departments looking to streamline operations, 
enhance customer satisfaction, and drive growth, 
investing in a dedicated estimator might just be 
the key to unlocking new levels of success.
Could a dedicated estimator be the missing piece 
in your service department’s growth strategy? 
Consider the potential benefits and take the next 
step toward optimizing your operations.

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