b'Coping With Difficult Situations There are times when even up torsshould tell them Practice"creativelistening." repeatedly to-date roofing p feelselves they can handle difficul During quiet times, roofing prorofessionalsas ifcannot cope with difficultties and not dramatize them.fession shouldink insighttheysit- alsthuations. However, there arePractice "deconfusion." Listingfully. ~artsRoofingro~proactive ways to addressthe p of situations with whichDo the right thing.p~that can helpcontractors have difficulty willfessionals continually should difficulties roofingprofessionalshelp define problems and makeask themselves:"What ise ththrough tough times.them less overwhelming.right thing to do?" a then do nd When faced withNot lookRoofing profes it. back. challengingsitua- sionals shou address problemsStay positive.lving problems ldSo!lions,roofing pro directly and f on the futu becomestwiceasdifficultif ocusre. s~~should:Look for small answers. Roofingroofing profession have negfessionalsals N panic.professionalsuldtryative attitudes. eversho notto Roofing profession solve problems all at once b ,S~urce:T P itive Principle ut heosshouldNorman Vincent alsstay calm.instead look for solutions thatToday byPeale as Not get overwhelmed. C trac- lead to the next step.cited in The Winner\'s Circle. onCreating a GoodCustomer Complaints -Closing the Gap Development ProgramContinued from prev us page ioLocal 131 are just aof 0,couple examples. Aprofessionalthat productive employees believe the com T se attending then roofingknowsho presentatiopanytheir career goals in m .are more likely to be moti received copies of the study\'shasind Employeesexecvated, better trained and remaintheir jobs when an employer demonstratesu ve summary. Aplete stuatti com dy interest in the career development.will be available$500 for St. irfor roofing professionalfo whe isbeAshould consider thellowingnLou BBB mem rs, and $750 for creating an effective career development. Apro non ber If in rested, contact program goodmem s.tegram should:the St. Louis BBB\'s Customer ConH active participation a commitmentallnection Division at 3 /872-3530. avendfrom14staffmbers.TherBu is a me Bette Businessreau profitsupportBe in line with overall corporate, department andnon organization,ed employee goals.by ethical businesses in eastern Outline job descriptions, career paths, performanceMissouri and southern Illinois. Its objectives, training courses a rewards.mission ishelp m the entire ndtoake Be optional, wh will focus resources upon those em whoregion aplace into ichployeesbetterwhich benefitm. are most likely tofrom the progra live,work, anddo businessby andg-term Reward employees on short-termlon bases.encouragingpositivebusiness Be m tored r larly, allowing aprofessio tok less effec practices.e C tomer Cononi egu roofingnaltwea Th us nective areas, as well as add features.tion Division provides consultation tobusinesses as well as conarea ducts custom rela nrch ertio reseaand customer service training seminars.'