b"Provide c mized training to fitReduceyourinsurancecostsWould yon hire me? WhatAlr have aresources usto wouldeadyhuman the specific needs of your busi throughtraining a Affirmativeyou pay m depar We've f nd're our nde?tment?ou theyness;Defense;Isn'ttime youwhat anmost enthusiastic fans, inthey itfound outfactAllow you toitemizeproject Save time and money by puttingincreasing number of MRCA mem love HR Pro. Ites their job easandmaktraining at adevery form, manual, and trainingbers alrea kn HR Pro is aier, more pr and frees up fixe cost;dyow?sub ofessionalTrain,test,andensure compre program online;scription service that does a thesetimeforthemtofocusonmore ll h of a employees;F rmore:things.It is providedbyM Aimportant tasks, like recruiting, speensionllurthe RC to Document and retain al I I don't need ano ce,desk,ormemb at an extremely affordablecial employee needs and companyemployeeffi ers activity indefinitely;secretary.price. Ainitial setup feewide problems. reasonableEffectively update a post all of Iall day long, 365 days peristo customize and p Formoreinfo call800/ ndworkchargederson rmation, your policies and procedures;year.a zethesystem foryourspecific497-6722 to setup aided demonli guallefits,ThenlowrgEnsure 100% compliance with I don't needinsurance,ben business.amonthly main stration,or visit www.mrca.o to EEOC andHA regulations;or vacations.tenance fee is charged based on thesee a video tour of the system.just OS It R allem disputesI don't ma costly mistakesornumberofindividu inyourmight be the best investment esolveployeekealsyou've through aing Dispute Reso judgeemotion.employ.We're talking asmallever made infuture ofbusibind onverytheyour lutionInever have an attitude prob fraction of what you wou payness. Program;willldany lem,aday.full-time. orbademployeeWhat Does Your Written Workmanship Warranty Look Like? It's your assets on the line By Kim Swartzendruber, MRCA Executive Director Workmanshipa o eredWhy offer a workmanship warwarr ntiesffby roofinghave becomeranty at all? contractors atooltry and generateIt is rare to find afing contracmarketingtorooWhether youapoint-of-differen versusthetor that does not offer some kind of ce competition.If Company A isr workmanshipwarranty.Issuinga perfonn commercialoffeing aworkmanship warranty,writtenworkmanshipwarr is 2-yearanty or residential,then Company Bgoingo er aadvisablebecauseit protects you,mote the reason why you give the istoff5-year workmanship warranty andtheroofingcontractor,byclearlywarr that you do. You can make MRCA has numerousanty CompanyCumps th bothbylisting what you will do and when.Itthisyourpoint-of-differentversus tr em offeringa 10-yearworkmanshipcourage workmanshipalso spells out future events, which,thecompetition.En your warranty.However,aisshouldtheyoccur, mayfreeyoupoten customer toprowarrantytialcompare warranty fonns.onlygood as the company thatfromoralteryourobligation.Afessionallengthtime in busiasism,of issues it.While there aret workmanshipwarrantycansetan ,other aspectsbundoub ess andofusiness edlyupstandingcompaniesthattime limityour obligation and free- notjustlengthsofwarranties. to offerlong-termwarranties,you from possible liability by oper E lain to the customer how your xpunscrupulous contractorshavenoationoflaw(statues oflimitation,workmanshipis stronger. warranty problem o unlimited or long implied warranties, etc).Of course, ffering termwarrantiestocustom your workmanship is going to lastWhat about ! workmaners,URCA because they haveno intention oflonger,but that doesn't mean youship warranty and other busihonoring them. Using arkman should extend your liability anyness management forms? wo furship warranty as a marketingtoolther than n Decidingonthetime periodof ecessary. way insteadofato clearlydefineConsumershavebecomesoyour workmanship warranty is only yourobligationsa limitationsjadedabouttheroofingindustry,part of the ch You n to ndallenge.eed meansyoumaybeunnecessarilythatmanypeoplealreadybelievemake sure that you arering offe the openingyourself uptoincreasedthat if something sounds too goodright workmanshipwarranty given and prolonged risk.to be true, it probably is.Your mar your unique situationdls. an goaketing materialsclearly pro- Continued on page 14 should 7"