b'Thursday, November 128:30 am9:30 am (Room 2104 A) 8:30 am9:30 am (Room 2105)Legislative Update & Forecast Creating a Customer Focused OrganizationSpeaker: Duane L. Musser, Vice PresidentSpeaker: Stephanie McShane with Maxim of Government Relations with NationalConsultingRoofing Contractors Association Interaction with customers is critical to your organizations Musser will be providing a current update on the status ofsuccess and this contact occurs with employees at every key legislative, regulatory, and political issues of interest tolevel.Not all of your employees feel comfortable with or the roofing industry. He will also address the need for everyunderstand how important their role is in building and member to stay actively involved in the industrys grassrootsmaintaining customer relationships.By developing specific political efforts. He is Vice President of Government Relationsskills in this area, your staff can more effectively represent at the National Roofing Contractors Association, where heyour company and help you reach your defined objectives.oversees and directs the associations work on governmentLearn what works and what doesnt with customer service to policy and political matters. Duane joined NRCA in January ofmake sure everyone on your staff is contributing to positive 2008 as Senior Director of Federal Affairs and assumed theexperiences for your customers.responsibilities of Vice President of Government Relations in January, 2009. 2:30 pm4:00 pm (Room 2103 A)8:30 am9:30 am (Room 2102 A) Young Contractors Council Roundtables How To Create Longterm Labor StabilityMentors/Moderators:with the Latino Workforce Estimating Technology: James Boland, The Quality Roofing Company How to Grow Your Service Department: Tracey Donels, K-Post CompanyEfficient Operation/Project Management: Michael Katrosh, Speaker: Ricardo Gonzalez founder andQueen City Roofing & ContractingCEO of Bilingual America Day to Day Running of Your Business & the Key Indicators for Success: Debbie Ocken, Sprague Roofing CompanySustainable business growth is impossibleLeadership and Creating a Company Culture: Kevin without long-term labor stability. Workforce developmentGwaltney, Diamond Roofingin the roofing industry is a constant challenge. Join RicardoPersonal Professional Development: Randy Adams, R. Gonzalez, founder and CEO of Bilingual America, for an important session on practical ways that you can create long- Adams Roofing, Inc.term labor stability in your own company by incorporating aJoin peers and mentors for dynamic, 30-minute roundtable program of sustainable outreach into the Latino communitydiscussions that allow you to learn from a variety of and developing local Latino leaders within your companyperspectives. At each table, a YCC Member or seasoned culture. This session will also cover how you can implementindustry leader will guide the discussion. Attendees will move and fully customize the Hispanic Hiring Kit to facilitate theto another table and topic every 30 minutes. Come equipped entire workforce development process from recruiting toto ask questions and share best practices. Youll come away hiring and onboarding. with new ideas and knowledge to take back to your company.#MRCA20145'