b'Thursday, November 128:30 am9:30 am (Room 2105) 2:30 pm4:00 pm (Room 2103 A)Creating a Customer Focused Organization Young Contractors Council Roundtables Mentors/Moderators:Estimating Technology: James Boland, The Quality Roofing CompanyHow to Grow Your Service Department: Tracey Donels, K-Post CompanySpeaker: Stephanie McShane with MaximEfficient Operation/Project Management: Michael Katrosh, Consulting Queen City Roofing & ContractingInteraction with customers is critical to your organizationsDay to Day Running of Your Business & the Key Indicators success and this contact occurs with employees at everyfor Success: Debbie Ocken, Sprague Roofing Companylevel.Not all of your employees feel comfortable with orLeadership and Creating a Company Culture: Kevin understand how important their role is in building andGwaltney, Diamond Roofingmaintaining customer relationships.By developing specificPersonal Professional Development: Randy Adams, R. skills in this area, your staff can more effectively representAdams Roofing, Inc.your company and help you reach your defined objectives. Join peers and mentors for dynamic, 30-minute roundtable Learn what works and what doesnt with customer servicediscussions that allow you to learn from a variety of to make sure everyone on your staff is contributing toperspectives. At each table, a YCC Member or seasoned positive experiences for your customers. industry leader will guide the discussion. Attendees will 8:30 am 9:30 am (Room 2104 B) move to another table and topic every 30 minutes. Come equipped to ask questions and share best practices. Youll Architectural Sheet Metal Details come away with new ideas and knowledge to take back to your company.Thanks to our Industry Supporters:* As of October 12, 2015.flynncompanies.comSpeaker: A Representative from McElroy MetalOne of MRCAs goals is to assist members with the Architectural Sheet Metal side of their business. This session is designed to reveiew accepted standards for Architectural Sheet Metal fabrication and installation details. This session will not only be reviewing industry standards, but will also be discussing the practical side of Architectural Sheet Metal application. #MRCA20145'