business management
MICA MESSENGER
23
In my time at Plumbing & Mechanical, 
I’ve gotten the opportunity to to hear 
and share stories from people in the 
industry all across North America. 
The ones that stick with me are about 
people: why they stay, and what makes 
this industry worth committing to.
When customers know you take care 
of your team, that trust carries through 
in the quality of the work. And when 
employees know they’re not expected 
to sacrifice their mental health or 
personal life to meet impossible 
expectations, they respond with loyalty 
and pride.
I’ve spoken with rep agencies who 
encourage their employees to turn their 
phones off for an hour a day, and whose 
majority of their new employees come 
from referrals from current workers. 
I’ve had conversations with service 
companies that prioritize ride-along 
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