b'RC AMemberNews MRCA Welcomes Our Newest Members!Jim Pipes Jeff ButlerCharles Schuster AD Willis Company IncCommercial Roofing ServicesMuza Sheet Metal Co MRCAappreciatesthededica Austin, TXBlue Springs, MOOshkosh, WI tionandcommitment ofour newChris Arrington Jude LAuaperousedie\'Meredith members! We bid aArrington Roofing Co IncEdward JLydick-Hooks Roofing Co of fond welcome,Laperouse Metal andhopeyouenjoythebenefitsDallas, TXWorks Inc, Houma, LAWichita Falls,Falls, WichitaTX and services we work hard to pro Brook Benge Kevin ScanlonDan Pitts JrInc Co vide toall ourroofingcontractorBRI Roofing &MetalGreat Plains Roofing &Pitts Roofing, Dallas, TX SheetSheet members.CongratulationstotheHaslet, TXMetal In Kansas City, KSDavid c,Workman followingmembers.WelcometoBrent NicholsonNate Heyn, Heyn BrothersRoofConnect, Sheridan, AR your association and thank you forC & IContractors IncRoofing, Mankato, MNDamon Smith, Smith VacuumRoofing joining us!Ixonia, WI John Frazier, Industrial RoofingInc,TX Brownwood, Below is a list of new membersDavid Foster, Camo Roofing CoInc, P Hill, James Hochstetler,line leasantMOSkywho havejoined MRCA since theArlington,Mel H MHR, IncRoofing, Shipshewana, IN TXarness, 2008NationalConference. Wel Fred CusackNor LittleARPatrick Finger, Velch & thRock,eck come, and thank you for supportingCCI Roofing & InsulationMichael ButtreyFinger, P WI ewaukee, your professional association!Systems Inc, Columbus, INMcOueary Henryy Bowles TroDallas, TX Affordable Roofing Maintains "Quality and Service" Focus for 30 Years By Kim Swartzendruber, MRCA Executive Director According to Wade," goalof theity Assu program is to Job Completed Date,~U7 /oqCompany: Affordable Roofing -Aurora, ILTheQual rance 7assure ourget what they paid for, andth are pleased with customersthatey Estimate and Evaluation of Job~FairPoor Goodtheir investment." Job Coordination and Supervision~FairPoorIn business since 1980 and anmember since 1993, AfforGoodMRCAdable Appearance of Completed Job~FairPoorRoofing does 60% residential and 40% commercial work. They use the comGood Quality of Work~FairPoor Goodment card program for all of their business and have received about a 65% Jobsife Clean-Up~FairPoor Goodreturnrateon over 5,000 jobs. Postage-paidpostcards that areeasy-toAttitude of Foreman and Roofers~FairPoor Goodcomplete are enclosed with every invoice. Appearance of Crew/Truck/EquipmentCExc:ile:n!)GoodFairPoorCustomersmade awarethe program. Affordablealso listed on areofis Angie\'s List and the BetterBureau, both with perfect records. Business Nearly e ht years ago, Bill Wade, president of Affordable Roofing,When they do rarely receive aive comment, the customer islled as ig Aurora,negat caIllinois, attended aroundtable discussion put on by al materialalow-up to determine if the comment was indeed an issue to be addressed typicalloca folsupplier. When it came time for each contractor to tell aabout his busi or if was aof "bu remorse." littlemomentyer\'s "commentfeedbac with ness, Tom Tuscher, Tuscher Roofing, told the group of acard"Sharingkfield crew allows the employees to feel more conprogram they had to get feedbacktheir customer service. Given Afford nected to aA b board shows photos from completed jo along onjob.ulletinbs able\'s attention to quality issues the discussion sparked Wade\'s interestwith the comment cards. Hearing good feedbackawell do is a andfromjobne he spoke to T following the meeting to getadditional details.motivatoremployees. uschersomefor The program soundedintriguing to Wade as anadditional method forWade relays that "Our biggest benefit is we know we areg ajob doin good servicer,wehappens Aflordable to ensure their commitment tofor their customers. Wadeand delivering value to our customers. O ifgoof-up, whichnow tweaked the program aand worked with MRCA to become the "receivingand then,can correct our errors oradju as necessary. We bitwemakestments mailbox" for returned comment cards. MRCA receives the cards and sendsthank T Th for theforhelpimplementing our omusc eridea and MRCAtheirin them to Affordable on aiodicprogram." per basis. If you would like to work with MRCA to develop alar program, please simigive us a8800/497-6722 or email mrca@mr .org. call atca'