b'BUSINESS MANAGEMENT CSIA 29So, instead, as a superior manager, identify howimportant. many of these four qualities you possess.More recently, early this past Sunday morning, I was The best managersout for my daily run. My iPhone rang. I wondered who would be calling me from a different time zone 1.Make their employees feel important so early in the morning. I didnt recognize the phone The number one desire of most people is the neednumber and so I let the call roll over to voicemail.to feel that their lives matter and that the world is a different and better place because they are in it.I had recently published a book and had quoted a How often do you remind your employees that eachfamous speaker in the book, so I sent him a copy of of them is valuable to you and to your organization? my book.Asanexample,ourfamilyhadjustmovedtoIt was this speaker who was calling and who left a townandouroldestdaughter,Allison,wasjustmessage. He told me that, in a moment of reflection, starting high school. The school was both new tohe was wondering if anyone were listening to the us and new to the town. To become involved in thewords he was saying and if his words were making community, and because I have a face for radio, Iany kind of an impact. He went on to say that, today, had volunteered to be the public address announcerby reading his words in my book, he had received for the high school football games. that assurance.This particular evening I was wandering down theYou would think that a speaker who flies only first schools hallway during the meet-the-teachers nightclass would know that his words were important. But when suddenly I heard a voice ring out from behindthat exchange convinced me that we all sometimes me, Ted Janusz! need to be reminded.I thought to myself, who would know me in our new2.Make their employees feel appreciatedtown, let alone at the new high school? In taking worker satisfaction surveys over the last 75 years, employees number one complaint is neither I turned around to see someone who was smilingwages nor benefits, but a lack of appreciation.from ear-to-ear. He extended his hand to me andCENTRAL STATES INSULATION ASSOCIATIONsaid,TedJanusz,VoiceoftheHilliardDarbyInmylastcorporateposition,Ihadaco-worker, Panthers, how in the heck are you? Amy, who always did a good job. But one particular time Amy went above and beyond what she needed He then introduced himself as Jeff, the principal ofto do. I wanted to recognize Amys efforts but times the new school. Stunned, I shook his hand. were tough and I wasnt in a position to give her a raise or promotion. Instead, I went to the Hallmark That encounter lasted twenty seconds and occurredstore and designed a postcard that said at the top, over twenty years ago. But each time I recall it, I canThe Top 10 Reasons Why You Are Marvelous and easily remember my emotion. In that moment, as aI then filled it in.parent in a new town and in a new school, Jeff made me feel as tall as the Empire State Building! When I gave the postcard to her, Amy looked at the card, then looked up at me. There were tears I later learned that Jeff took the time to personally getin Amys eyes. Apparently no one had ever shown to know as many people in the school community asappreciation like that for Amy.he could. When he transferred from his old school to our new school, most of his staff came along withAverage managers say, My employees are getting him. Why? Because he uniquely made people feelpaid. That should be enough! Excellent managers continuedpg.30csiaonline.org'