b'YOUR TOOLKIT FOR BUILDING EXCELLENCE3. Could you explain the problem? Whenidea to focus on the situation at hand and the someone is having an issue, asking them toproblem that needs to be solved, not on the explain the problemcan help you in multipleperson who may have caused it. The exception ways. First of all, it always pays to get someoneis when someone has done something truly to tell you with a bit of detail exactly whatsunacceptable, such as falsifying information bothering them, even if you think you alreadyorharassing an employee. Its still important know. Some of the time, youll discover thatto remain calm and not let your anger take what you thought was the biggest issue reallyover, but its vital to let the offender know doesnt matter that much, and something elsethey have crossed a line and that there will be you thought was no big deal is the real cruxconsequences.of the problem. Beyond that, youre letting the5. Id love your input. Whether you say it to an other person know that youre willing to trulyemployee, a colleague, or even a prospective listen to them, always a good thing to do. Andcustomer, this may be the most powerful talking out the problem in detail will help themphrase of them all. Most people love sharing vent some of their negative emotions abouttheir thoughts and opinions, so inviting them it. That may help them calm down and startto do so is likely to please them. Even more thinking through possible solutions. important, by asking their advice, youre letting 4. "This situation makes me The end of thatthem know their insights and expertise matter sentence could be worried, confused, orto you. Thats an expression of respect that will even upset. If youre feeling those sorts oflikely make them feel good about themselves, negative emotions, its almost always a goodand about their relationship with you as well.MEMBERSCall today for your FREE monthly 30 minute consultation!(937) 223-6003www.amfdayton.comAuman, Mahan, and Furry specializes in TheNationalFrameBuilderslabor and employment law The purpose of this service is to provide Associationispartneredwithwage-hour,prevailing wage NFBAmemberstheopportunityto the law firm of Auman, Mahan,workers compensation discuss and identify legal problems, and and Furry to provide the NFBAunemployment compensation to resolve general questions and concerns membershipwiththisuniqueconstruction law quicklythroughconvenientaccessto government contract disputes specializedandqualifiedlegalcounsel. service. Each NFBA member is entitled to one 30 occupational safety and health minute consultation per month.collective bargaining litigation FRAME BUILDER - VOL62 / 11'