b'Presidents Messageother areas of the industry to demonstrate a high level of careLeverage your service department to build relationships ofOffer flexibility and support to employees who address lifetrust with customers and help them achieve their goals with change or mental health struggles.See the whole person.their roof assetWork is just one part. Organizational Structure Practice consistency in areas of safety and HR to ensureGainawarenessofindividualemployeestrengthsand employee well-being weaknesses to create a truly magical organizational structureOffer safe spaces for open communication that can inspire employee enthusiasm and translate to improvedOffer consistent workload company performance at every level. The right people in theCreate a management structure that supports the operationsright seats matter.and allows for people to take vacation, sick and personalDevelop and maintain a company-wide system of clearly time truly off identified training processes and chains of communicationSubcontracting Develop depth within your team to fill gaps and provide Balance appropriate levels of management for quality andoverlapping expertisesafety while maintaining separateness required to illustrateProcessesa clear relationship of Subcontractor- Contractor to protectEstablish a multi-layer, documented safety approach including against liability for payroll tax when key areas of separationall-company meetings, foreman meetings and daily huddles become blurrywith the crew specifically addressing the work of the day. Strategic Management Unannounced safety inspections can be used to verify company Proactively pivoting the sales profile, structure and processes tointentions are consistently executed. Deficiencies can be used strengthen the company during times of uncertainty minimizesto learn where more training is needed.reactive or chaotic operationsEstablish or maintain efficient Accounts Receivable collection processes and negotiate payment terms that support a strong cash position.Ensure the right tools and technology are in place for each departmentAt the end of the day, our business is about selling work and performing efficiently within the constraints of our environment while maintaining professionalism. Change presents an opportunity for growth and improvement, but only if you are open to it.Doing the same thing repeatedly while expecting different results is futile. Recognize opportunities, seek knowledge, and implement changes to help your company thrive.MRCA is here to support you, no matter where your company stands. Stay connected with industry experts and contractors who are committed to growth, resilience, and success.SalesIdentify areas of concentrated dependence in type of sales and customer to gradually create more diversity that will ensure strength and stability in various economic environments Laurie MooreFocus on customers that are the best fit for your uniqueMRCA Presidentcompany profile Kreiling Roofing Companywww.mrca.orgMidwest Roofer 5'