b'56 thANNUALNFBA\rameSCHEDULEbuilding expoTHURSDAY, MARCH 7 BUSINESS MANAGEMENT(ROOMS 308-310)Striving for ExcellenceThe Key to Superior 7 am- 5 pmRegistration (HALL BC) Customer Service7 am- 8:30 am Breakfast (GRAND CONCOURSE) Thomas Hudgin - Wilmington Quality Associates 8 am- 9 amEducational Breakout SessionsWith Thomas attendees will discover how to be passionate about beating their competition by becoming the best in customer service. Discover how to take advantage of customer service generated BUSINESS MANAGEMENT(ROOMS 308-310) opportunities, such as questions, complaints, and suggestions. Learn Leadership Landmines that will Rock Your World to identify what your customers value the most and how to fix problems Randy Goruk - The Randall Wade Group, LLC two ways to create delighted customers. SCHEDULE OF EVENTSThe mistakes leaders often make have an impact on company profitability. There are also several mistakes leaders make that canSALES AND MARKETING(ROOMS 318-320)lead to costly turnover, low morale, and a disengaged work force.Social Styles: Hosted by the Women In Post Frame Learning what these leadership landmines are and how to avoid them(Part 2)means leadership is done right the first time, without having a costlyDr. Renee CovellAAC Business Consultingmess to clean up afterwards. As a college professor, business consultant, entrepreneur, wife Attend this session and you will:and mother of 7, Renee incorporates her 25+ years as a business Have immediately implementable solutions for each leadershipprofessional into her Social Styles training programs and encourages landmine introduced. discussions during these interactive and informative sessions. Learn areas to improve performance for greater employeeTRACOMs SOCIAL STYLES is an evidence-based program that engagement and improving morale. helps participants understand themselves and others. It can help Know how to create an active ongoing prioritized self - improvementattendees communicate more effectively, build better relationships, plan. and improve their overall work performances as well as their personal lives. This helpful tool will give participants a deeper understanding SALES AND MARKETING(ROOMS 318-320) of the four social styles, their own social style(s) and how each style Social Styles: Hosted by the Women In Post Frameinteracts with the others. (Part 1) SAFETY AND TECHNICAL KNOWLEDGEDr. Renee CovellAAC Business ConsultingAs a college professor, business consultant, entrepreneur, wife(ROOMS 315-317)and mother of 7, Renee incorporates her 25+ years as a businessWhat Does a Great Safety Program Have?: Common professional into her Social Styles training programs and encouragesPitfalls and How to Avoid Themdiscussions during these interactive and informative sessions.Gary AumanAuman, Mahan, & FurryTRACOMs SOCIAL STYLES is an evidence-based program thatGary Auman will take the audience on a guided tour of the NFBA helps participants understand themselves and others. It can helpSafety Manual Template. He will explain how to use the template to attendees communicate more effectively, build better relationships,modify an existing safety program or to use it to start from scratch. and improve their overall work performances as well as their personalHe will emphasize the resources the NFBA provides contractors to lives. This helpful tool will give participants a deeper understandinghelp them fine tune their program, emphasizing the Elite Contractor of the four social styles, their own social style(s) and how each styleSafety Recognition Program. He will discuss some of the generic points interacts with the others.that need to be covered in any safety program as well as how to use the template to identify other areas that may apply to your business. SAFETY AND TECHNICAL KNOWLEDGE Finally, he will point out the errors he has seen contractors make over (ROOMS 315-317)his 46 years of safety-related law and how to avoid them.Designing with Knee Braces or Shear Walls and10:10-10:20 amBREAKBraced Frames 10:20-11:20 amEducational Breakout SessionsTim Royer. P.E.Timber Tech Engineering, Inc.Designing post-frame buildings to resist lateral loads requires anBUSINESS MANAGEMENT(ROOMS 308-310)understanding of load transfer through shear walls and roof diaphragms.NFBAs Basic Principles of Post Frame Construction: What An alternative method is to use the side wall post and roof trussis it and How is it Supporting International Relief Effortsconnected with a knee brace to create a stiff frame to resist lateral loads. Both of these methods will be compared along with a few otherTodd MeinholdH&D Quality Buildersdesign alternatives.Several example building designs will be reviewed. Dwayne BorkholderBorkholder Buildings & Supply, LLC9-9:10 amBREAK Josh NowlinBurrows Post-Frame SupplyNFBA has partnered with the University of Missouri Extension and 9:10-10:10 am Educational Breakout Sessions Dr. Joe Zulovich to bring our members, and the entire post-frame industry, an online educational certification to familiarize employees with concepts and terminology relevant to post-frame. This curriculum can be used to train new crews and employees quickly and efficiently or it can be used to certify seasoned or more knowledgeable crew members. Learn about the new NFBA Curriculum and how is it being used to support international relief efforts.22 / 2024 FRAME BUILDING EXPO - DESMOINES, IOWA'