b'56 thANNUALNFBA\rameSCHEDULEbuilding expoTHURSDAY, MARCH 7 9-9:10 amBREAK9:10-10:10 am Educational Breakout Sessions7 am- 5 pmRegistration (HALL BC) BUSINESS MANAGEMENT(ROOMS 308-310)7 am- 8:30 am Breakfast (GRAND CONCOURSE) Striving for ExcellenceThe Key to Superior Customer Service8 am - 10:20 AMThomas Hudgin - Wilmington Quality Associates SALES AND MARKETING(ROOMS 318-320) With Thomas attendees will discover how to be passionate about beating their competition by becoming the best in customer service. Social Styles Sponsored by Everlast Roofing, Inc. andDiscover how to take advantage of customer service generated Hosted by the NFBA Women in Post Frame opportunities, such as questions, complaints, and suggestions. LearnSCHEDULE OF EVENTSDr. Renee CovellAAC Business Consulting to identify what your customers value the most and how to fix problems Join us for an exciting look inward as we learn about the Social Styletwo ways to create delighted customers.Model and how it can be a powerful tool for your everyday use! Grounded in more than 60 years of research and applied use, SOCIALSAFETY AND TECHNICAL KNOWLEDGESTYLE is a behavioral model and learning & development experience that helps individuals, teams, and organizations communicate and(ROOMS 315-317)collaborate with greater effectiveness. It teaches learners aboutWhat Does a Great Safety Program Have?: Common behavior, human needs, and stressors. It teaches how people canPitfalls and How to Avoid Thembe versatile communicators with others to achieve more together.Gary AumanAuman, Mahan, & FurryVersatility is a predictor of success.The first 50 attendees will receiveGary Auman will take the audience on a guided tour of the NFBA a free self-assessment survey valued at $1500 to complete during theSafety Manual Template. He will explain how to use the template to session.This survey provides you with a powerful takeaway that youmodify an existing safety program or to use it to start from scratch. can use throughout your career. He will emphasize the resources the NFBA provides contractors to help them fine tune their program, emphasizing the Elite Contractor 8 am- 9 amEducational Breakout SessionsSafety Recognition Program. He will discuss some of the generic points that need to be covered in any safety program as well as how to use the template to identify other areas that may apply to your business. BUSINESS MANAGEMENT(ROOMS 308-310) Finally, he will point out the errors he has seen contractors make over Leadership Landmines that will Rock Your World his 46 years of safety-related law and how to avoid them.Randy Goruk - The Randall Wade Group, LLC 10:10-10:20 amBREAKThe mistakes leaders often make have an impact on company profitability. There are also several mistakes leaders make that can10:20-11:20 amEducational Breakout Sessionslead to costly turnover, low morale, and a disengaged work force. Learning what these leadership landmines are and how to avoid themBUSINESS MANAGEMENT(ROOMS 308-310)means leadership is done right the first time, without having a costlyNFBAs Basic Principles of Post Frame Construction: What mess to clean up afterwards. is it and How is it Supporting International Relief EffortsAttend this session and you will: Have immediately implementable solutions for each leadershipTodd MeinholdH&D Quality Builderslandmine introduced. Dwayne BorkholderBorkholder Buildings & Supply, LLCLearn areas to improve performance for greater employee engagement and improving morale. Josh NowlinBurrows Post-Frame SupplyKnow how to create an active ongoing prioritized self - improvementNFBA has partnered with the University of Missouri Extension and plan. Dr. Joe Zulovich to bring our members, and the entire post-frame industry, an online educational certification to familiarize employees SAFETY AND TECHNICAL KNOWLEDGE with concepts and terminology relevant to post-frame. This curriculum can be used to train new crews and employees quickly and efficiently (ROOMS 315-317)or it can be used to certify seasoned or more knowledgeable crew Designing with Knee Braces or Shear Walls andmembers. Learn about the new NFBA Curriculum and how is it being Braced Frames used to support international relief efforts.Tim Royer. P.E.Timber Tech Engineering, Inc.Designing post-frame buildings to resist lateral loads requires anSALES AND MARKETING(ROOMS 318-320)understanding of load transfer through shear walls and roof diaphragms.Mind Blowing Leadership Tips for Explosive GrowthAn alternative method is to use the side wall post and roof trussRandy Goruk - The Randall Wade Group, LLCconnected with a knee brace to create a stiff frame to resist lateralIf youre looking for ways to elevate the effectiveness of your leadership loads. Both of these methods will be compared along with a few otherand profitably grow your business, this high-energy and fast-paced design alternatives.Several example building designs will be reviewed. presentation will provide you with the what to do and the how to do it. Attend this presentation and receive thought provoking, proven and practical leadership tips that will make you an even better leader and help you profitably grow your business.When the session is over. Participants will immediately be able to implement leadership tips that will inspire and motivate their team, reinforce culture, and improve communication. 24 / 2024 FRAME BUILDING EXPO - DESMOINES, IOWA'